We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adventure BC (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adventurebc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All above praise, I recommend
Kettle in a set of 0.8L, everything is done neatly. Bowls are very small-on a ball of ice cream. From Moscow to St. Petersburg for 3 days. On sale 11.11 for 1050r.
Came with a courier, full set in four days.
Very fast shipping good product
The set is excellent, all as in the description. The volume of the kettle 800 ml. If you pour under the neck, because of the fact that the short spout of the kettle, the water flows from under the lid when pouring on the dishes. Cold water in the apartment on the gas tile boils in 8 minutes.
Good product no damage according to the price beautiful 17 tl have tax comes about 1 month
The set came for 4 days. Delivered by courier. Without damage. Frying Pan definitely for one. Saucepan and kettle for a maximum of 2. plates included funny))) even for one little. Easier straight from the dishes there. I'll run the test-dpayv in the coming weekend. Packed all in a bag. Convenient.
Everything came in 2 weeks, the set is very like
It came quickly, the dishes are satisfied.
Everything is fine, that's only protection when transporting no, the pan slightly led
Compact, easy. Did not check
Strange coating of dishes, a little pressure and starts to crunch something .. I wonder if this paint is not harmful, or is it not paint?...
Thank you. Everything came correctly.
Highly Recommended. Very Nice!